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everis obtains international ISO 20000 certification
09/27/2010
everis obtains international ISO 20000 certification
WorkPublishIn:
everis
has obtained ISO 20000 certification, attesting to the quality of services rendered in operations, systems technology and IT management. This certification, attained after six months of work, includes the services rendered by the firm's outsourcing and technology units. SGS, a global leader in certification of quality standards, conducted the audits and issued the appropriate certification, which will be effective for the next two years, to be reviewed annually.
The ISO 20000 standard provides the basis for measuring and validating the success of an organization in implementing best practices defined by ITIL and certified by the ITSM Forum. With this type of certification, companies demonstrate, for their customers and shareholders, the integrity and security of their operations, implementing a dynamic of continuous improvement of their ICT service management quality. ISO 20000 is an internationally recognized seal of quality, which guarantees everis customers that the firm’s models and practices are in compliance with ICT service management standards.
According to everis partner Rodrigo Pérez Marcos, who is responsible for infrastructure management and outsourcing services, "This certification provides our customers with the full guarantee of everis's commitment to quality and continuous improvement in providing our services."
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