Everis - Web Corporativa

everis
Consulting, IT & Outsourcing Professional Services

professional development

BPO 

"Outsourcing implies a significant organizational shift. It is no longer possible to rely on traditional hierarchical structures and joint responsibility has taken on a fundamental role".

According to corporate planning experts, the outsourcing of business processes brings about a significant organizational shift. It is no longer possible to rely in traditional hierarchical structures and joint responsibility has taken on a fundamental role. At everis BPO we avoid the possible risks that outsourcing can expose organizations to by working closely with our clients on three key elements: confidence, motivation and transparency.

For everis BPO, outsourcing is a manageable and measurable process. We are able to get the client to take responsibility for the outsourcing process, however, only if the environment allows for effective and transparent communication. For everis, confidence means setting forth mechanisms that allow for service flexibility, the sharing of risks and benefits and a return / transfer once the period of joint responsibility has come to a close.

Last, we search for mechanisms that propel efficiency, promote performance and maintain the motivational level of our teams.


 
 
 
 


Services

  • People for processes

    We incorporate our people into client processes. Thus, our personnel work with client tools and infrastructure. Our strength lies in being able to guarantee that the client maintains both control over and confidence in the process by using tools that convert the activity going on and service being rendered into a highly transparent experience.

  • Efficiency and productivity BPO

    This is for those situations in which outsourcing represents a cost optimizing and service availability increasing alternative that offers a flexible response capability which is adjusted to the demand. In general, these are highly replicable sectorial processes that everis manages using an in-house platform that we parameterize pursuant to client requirements. Some examples are: Human Resources BPO, Education/Training BPO, Document Management BPO and Administrative Processing BPO.

  • Continuous improvement BPO

    This is for those situations in which the processes we must manage change and are subject to strategic modifications shifts in demand, products changeover, etc. Here, we execute outsourcing by applying monitored continuous improvement Lean and Six Sigma, tools and methodologies. Some examples are client service BPO, income optimization and recovery BPO and purchasing and procurement BPO.

  • Transformation BPO

    This is for those situations in which a significant transformation of some current service or the start-up of new services, which require a sizeable investment, is needed. everis BPO has the capability to implement models that allow clients to share both risks and benefits. For these models, the client sets the priorities, the strategic framework and has control over the situation while everis BPO provides the knowledge and the most flexible organizational models.

  • Banking operational processes management

    This includes our specific backoffice solutions for treasury, fund administration, stock and bond administration, foreign trade operations and credit card complaint management.

  • Telecommunications operational process management

    This includes our specific solutions for client invoicing, supplier service, interconnection and commission management. We have the capability to operate on-site, near-shore and off-shore service pursuant to the requirements of the most suitable individual client sourcing strategy.

  • Public administration operational process management

    This includes our specific solutions for observation management, administrative registry management, assistance and subsidy processing, etc. Thanks to both the help and support of the other everis Group business units, we have the capability to offer a comprehensive service that is custom fit and can be implemented in government and public organizations.

Highlights

  • Success Stories

    Administrative management of service care processes Download

    Emancipation basic income program Download

  • References

    HR Service Management Payroll Management Download

    Service for Operation Processing, Billing, Collection and Account Analysis for Corporate Telco Operator Clients Download

    ICT Training Service Support Download

    Treasury Back Office service Download

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