The Utilities and Energy sector has been affected in recent years by a series of organizational and legislative changes, such as liberalization of energy markets, segregation of activities, new environmental regulations, good governance laws, etc. These changes are forcing companies to take on new technological challenges and address major transformations based on: 

• A new dynamic, changing and highly competitive environment.
• Increased customer expectations: more and better services.
• Exploitation of new technologies to open new access channels: office space, sales agents, call centers and the   Internet.
• Need to define relationships with partners and suppliers, in order to build strong partnerships through integration.
• Adaptation to regulatory changes.

everis, based on its worldwide experience in the energy sector, offers initiatives aimed at providing value by adapting the processes, operations and information systems required to support new management roles essential to becoming a key player in the new scenario. To this end, everis has decided to focus on optimizing its activities, leveraging synergies, improving management control and reorganizing certain functions in order to reach maximum efficiency levels.

Electricity market
Although the electricity market has undergone strong growth worldwide, sector companies are still facing some major challenges in terms of:

• Secured supply: reducing the risk of dependency on procurement by building strong business relationships with the suppliers is key to developing an adequate supply strategy.
• Greenhouse gas emissions: electricity sector facilities have been affected in most countries as a result of greenhouse gases and must therefore justify all CO2 emissions. In order to address this challenge, companies must adapt to the new determining factors, new environmental costs and new market instruments.
• Competition: increasing customer expectations and the entrance of new agents have prompted a reduction in market share of traditional agents and a major reduction in business margins. The definition of business strategies that help increase customer portfolios and ARPU (Average Revenue Per User), supported by technologies that reduce operating costs while preserving quality standards, is a constant challenge faced by the sector.
• Mergers and take-overs: the last few years have been marked by take-overs and alliances with a view to expanding the customer base and product/service offerings, in addition to optimizing channel sales through synergies obtained by combining resources.

everis offers solutions and services that support the whole value chain and are the result of more than 8 years of collaboration with sector companies:

• Environmental and integrated CO2 management.
• Plant maintenance in terms of organization, management models, TPM methodology and systems.
• Work and collaborator management.
• Demand forecasting.
• Definition of sales strategies, entrance into new markets/segments, value-added services, channel optimization and market studies.
• Sales cycle: CRM, Pricing, Incident management, Invoicing, Customer switching…
• Regulatory impact analysis.
• Mobility applied to the salesforce and field workers.

Gas

In recent years, sector companies have faced several challenges and undergone different transformation processes, prompted by a series of invigorating elements such as:

• Competition: the liberalization of energy markets have prompted marketing companies to position the customer at the core of their commercial activities, leading to a dramatic change in commercial strategies. The rac