The insurance sector is immersed in a constant process of change and evolution, both in Spain and abroad, brought about by various differing factors. Everis would highlight the following critical points that currently affect insurance companies:

• Personal Income Tax (IRPF) Reform: The Sector, specifically life insurance, has been affected by the Personal Income Tax Reform (Impuesto sobre la Renta de las Personas Físicas – IRPF). This reform has affected all types of products (PIAS, Life and Temporary Annuities, collective PPAs, Collective insurance, which act as instruments for pension fund commitments) and must be applied without entailing a high implementation cost for insurers while avoiding operational risk. At the same time, this reform has given way for the creation of new products or the modification of existing ones.
  everis has the knowledge and experience in creating centralized and sufficiently modularized fiscal applications so that any fiscal reform can be applied immediately to any type of product, without risks or relevant modifications in the business applications being necessary.
• Law on Mediation: The Law on Mediation introduces the definition of a banking-insurance Operators as credit entities and companies controlled or participated by them, which through subscribing an insurance agent contract with one or various insurance entities and inscription under the special administrative regime created by this Law, perform the activity of insurance mediator as an insurance agent using the credit agencies’ distribution network.
  everis can provide its knowledge and experience in Banking Distribution and Mediation, as well as in realizing Systems (Business) Plans  that banks-insurers may need in the event of reconsidering the mediation structures.
• Solvency II: The definition throughout 2005 and in early 2006 of what will comprise Solvency II, both in technical terms (calculation of provisions and capital requirements), and in terms of supervision, transparency and market discipline, has provoked a series of changes in the structures of insurance entities. These changes influence companies’ information structure and generation, which must adapt to the norms as well as the requirements of new sources of information.
  everis anticipates companies’ needs by offering its knowledge in defining the new indicators required to comply with these norms, as well as the design of information structures capable of extracting the required information in an automated and reliable manner.
• Customer Orientation: Numerous market studies indicate that customer satisfaction has become the basic objective of insurance companies.
  everis proposes to create management models based on customer value, which make it possible to conduct actions (retention, crossed sales, offers,...) differentiated by segments on the basis of the current or potential value that they may provide to the company.
• Fight against Fraud: The casuistics and method of operation of fraudulent schemes is varied, occurring in all types of products in one way or another, giving rise to considerable costs for insurance companies. In view of the sector’s current situation, insurance companies are investing in a model of integral fight against fraud with the double objective of rapidly reducing the losses recorded under this heading and minimizing the risk of future fraud.
  everis has launched a new service in which it proposes an approach based on its acquired experience, because it has been verified that fraud is always ahead of technology, and minimum intrusion on the company’s daily business operations. 

• Life Core Personal Life: This service makes it possible to manage the full cycle corresponding to life policies, covering: Definition and parametrization of sales products.Contracting and maintenance of the policies and their corresponding insured parties. Management of provisions and handling of declared claims Management of Life Collectives: This service contemplates all the necessary functional modules for an efficient and effective management of a collective policy’s life cycle, irrespective of the typology of products contracted within it.
• Health
  Medical Expense Management: everis has designed an advanced Medical Expense Management solution for health insurers, that makes it possible to optimize the process of billing medical fees and minimize the associated cost, resolving the problems inherent to effective control of medical expenditure: clinics control, integration of types of expense (medical fees, clinical fees, ambulances, etc.), and their adaptation to the company’s billing norms.
• Claims
  Optimization of Claims Handling and Workflow: solution for claims handling through Workflow models, automated management of the call center and incorporation of integrated document management and fraud control tools.
  Auto Damage Appraisal: Implementation of a model that automatically manages all the policies intervening in the damage appraisal process.
• General Insurance
  Banking Brokerage and Distribution: Development of insurance distribution systems for brokerage firms and insurance banking. Integration with brokerage  back office packages.
  Management of Agents and Sales Actions: Service that covers Agents and Commissions Management Systems, Sales force automation, Insurance Products’ Pricing, and Sales Action Systematization
• Management Control
  Global Corporate Management and Reporting Solution:
  everis  has developed an advanced systems model that makes it possible to offer a solution to insurance companies’ needs in this sphere, automating obtaining the required information for corporate governance and reporting to external bodies and business units
• Pensions
  Management of Pension Fund Administrators: Service that implements the automation of funds handling and management to cover employees’  pensions at the moment of retirement, covering all business processes: Subscription, Collection, Transfers, Retirements, Contributions, Investments, etc., as well as the system’s management processes: People Workshop, Product Workshop, Document Management, Work-Flow,…