Conversational banking trends


In this document, we provide our expert vision of the conversational banking market—where we are, where we’re going, and why. We also analyse the seven trends that are signaling its development.

  • Managing costs.

  • The interaction between humans and machines.

  • New relatonship models. 

  • Financial advisor.

  • Voice biometrics.

  • Machine learning.

  • Bot of Bots.

Boosting Conversational Banking capabilities is possible thanks to eva, our enterprise conversational AI platform designed to provide the best user experience.