The emergence of new technologies such as BIM, drones, IoT and Big Data enables a vision that comes much closer to maximizing the life cycle of an infrastructure. The way citizens understand and require services of their city is changing radically. Their ability to constructively assess services and be a fundamental part of their efficiency is a paradigm shift, from being regarded as “user” to becoming a “citizen/customer” who assesses, assists and monitors the services in their city.

This new scenario is affecting how large urban service concessionaires incorporate technology into their strategy and operations, enabling them to adapt to the new reality and environment.