tourism & leisure

 

Advancing the travel & hospitality sector through insights by everis

The tourism & leisure sectors are formed by the subsectors of air transport, hotel chains, travel agencies and tour operators, payment method, loyalty programmes and reservation/GDS centres.
 
The changes in the way consumers make decisions about travel and hospitality and the way in which they are contracted and consumed, require service operators to continuously adapt and conquer new challenges. 
 
Challenges include product personalisation and modularity, multiple distribution channels, new real-time control models and a fully connected customer. It is now more important than ever to cultivate strong global alliances, develop new customer loyalty models, multichannel and life cycle reservation management and maximise sales via the direct channel.

Sales processes across multiple channels need to be managed effectively as do advanced logistics.
 
At everis we join customer knowledge with business, preferences, behaviours and attitudes. We support our clients to manage consumer relationships directly and efficiently through new channels and improved methods and so maximise revenue. We add value to your business with our knowledge and experience from across many industries. 

Services

New customer engagement models

Placement

Management efficiency

Direct selling experience

It's all about a true travel experience

get in touch

Alonso Fernández

Alonso Fernández

Head of Europe

Partner in charge of European industry, he holds an undergraduate degree in business administration and MBA from ESADE. He has 19 years of consulting experience working on transformation projects in Europe and Latin America. He also has extensive experience in a variety of sectors including consumer goods, manufacturing, infrastructure, tourism and entertainment.

salvador_sagrado

Salvador Sagrado

Head of Americas

Head of Industry sector and Head of SAP & Enterprises Solutions, in Americas region. Before this role, he was been global head of SAP & Enterprises Solutions. He has more than 20 years of consulting experience in telecom, oil & gas, retail and FMCG industries, among others.