NTT DATA named a Leader in the 2021 Gartner Magic Quadrant for Managed Workplace Services
Thursday, 25 March, 2021

NTT DATA, a global digital business and IT services provider, today announced it has been recognized as a Leader in the February 2021 Gartner Magic Quadrant for Managed Workplace Services, North America. This is the third year in a row that NTT DATA has been recognized as a Leader in the report, which evaluated 20 vendors based on their ability to execute and completeness of vision for managed workplace services.

With industrialized experience-level agreements (XLAs), NTT DATA helps clients drive digital workplace transformation that elevates employee experience and boosts productivity. NTT DATA experienced 13% growth in its number of clients and 28% growth in its number of users supported over the past year in North America. The organization now resolves 50% of contacts without human intervention using its Nucleus Intelligent Enterprise automation solutions.

"The past year challenged clients to pivot business models and speed up workplace transformation," said Eric Clark, Chief Digital & Strategy Officer, NTT DATA Services. "We believe our Leader position in Managed Workplace Services, North America validates our ability to help organizations innovate, collaborate and support new ways of working while achieving their digital business goals."

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